Contributor
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65 Messages
Rewards Membership
So, my bill thanks me for being with Xfinity since 2015 and my rewards thank me for being with Xfinity since 2017. I'm at "Platinum" member status. Will this difference affect my rewards? If not, I'm cool with the contradiction. If I get something better with the extra two years, can someone look into this for me?
Thanks!
XfinityMarshante
Official Employee
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892 Messages
14 hours ago
Hello @jdawg90, thank you for taking the time to leave a post. I totally understand why seeing two different start dates would make you wonder how it affects your rewards. That’s a great question. The good news is that this difference won’t negatively affect your rewards status. Your Platinum tier is based on your overall tenure, and since you’re already in one of the highest tiers, you’re receiving all the benefits that come with it. We’d still love to make sure your dates are accurate. That way, when it’s time for you to move up to the Diamond tier, you’ll advance on the correct date without any delays.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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