Rewards enrollment

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Thank you @EG! 

We can definitely take a look at your account and check out your status. 

Types of accounts that are not eligible for Xfinity Rewards include:

• Commercial or business.
• Bulk.
  • Note: Customers who only receive their Xfinity services through bulk or similar accounts, agreements, or arrangements through which services are paid by a third party are not eligible to participate in the Xfinity Rewards program.
    • Customers can only be eligible if they have established individually-billed accounts by adding either TV, Internet, Voice, or Home and are purchasing required service(s) under that account.
    • Service upgrades like adding additional TV packages or internet speeds don’t qualify.
• Prepaid.
• Xfinity On Campus.
• Xfinity Promoter Experience (XPE) — formerly Courtesy Services.

Please send us a direct message with your full name and service address to get started. 

•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it