Rewards email - Subject: Your reward is inside ... WHAT'S THE GIFT?

I received this email:

"Open a special surprise from Xfinity Rewards
It’s all yours.
You deserve it.
Click here to scratch and reveal your reward
Enjoy your gift, as a thanks for being an Xfinity customer.
Redeem my reward"

When I go to the link, it's just the regular Rewards page. What is the gift?

Responses

XfinityAmira

Official Employee

•

4.1K Messages

1 year ago

Hello @user_4ipm3h! Thanks for taking the time to reach back out to us on our Forums. We value you as a customer, and my team is always here to support you!

When following the rewards link in your email, once routed, do you then sign in to your account with your Xfinity ID and password?

Also, please follow this link https://www.xfinity.com/support/articles/xfinity-rewards-faq, for steps on how to redeem those Rewards and other helpful information about our Rewards program.

6

0

U

user_4ipm3h

23 Messages

Yes, I sign in to my account. There is no special surprise or gift, just the regular Rewards page.

1 year ago

0

XfinityAmira

Official Employee

•

4.1K Messages

Thanks for letting me know @user_4ipm3h! So after clicking on the Rewards tab and choosing the My Activity section, you should have the option to see All Rewards. Do you see your redeemable rewards when navigating to the My Activity page?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

U

user_4ipm3h

23 Messages

Yeah, that's nothing new, and certainly not a special surprise or gift. Haha, what a letdown.

1 year ago

0

XfinityAmira

Official Employee

•

4.1K Messages

@user_4ipm3h, oh no, well please know that new rewards are posted regularly in the Xfinity Rewards portal, with more rewards for customers who’ve been with us the longest. I'm sure some great Rewards will be available to you soon. Please be sure to reach back out to us Publicly for any future concerns, my team is here to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

U

user_4ipm3h

23 Messages

I'm already very familiar with the Rewards program. Very poor of Xfinity to contact me, offering something special - a gift, literally - when, in actuality, I'm being offered nothing I didn't already have!

1 year ago

0

Customer Service

user_4ipm3h

Rewards email - Subject: Your reward is inside ... WHAT'S THE GIFT?

XfinityAmira

user_4ipm3h

XfinityAmira

user_4ipm3h

XfinityAmira

user_4ipm3h

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