New Poster
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4 Messages
Rewards dashboard wiped out completely after claiming Pikachu movie reward
Hello. I am the primary account holder and logged in to claim the Detective Pikachu movie reward. Immediately after claiming it, my entire rewards history glitched out. My dashboard now shows absolutely zero active or redeemed benefits, even though I had several active ones right before this. I have already tried logging in via Chrome, Firefox, standard mobile app, standard desktop browser, and an incognito window, but the Redeemed Benefits section shows that I have nothing under Active or Complete across all platforms. I most definitely had benefits in both. Can an official employee please help me get a backend account token refresh to restore my profile history? Thank you.
XfinityThomasA
Official Employee
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3.7K Messages
4 hours ago
Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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user_n8smea
Contributor
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28 Messages
3 hours ago
This appears to be a system wide glitch. There are other threads with users reporting the same issue. Here is one with about a dozen users:
https://forums.xfinity.com/conversations/customer-service/bookshelf-code-invalid-through-rewards/6a7ded26624e538bcc691b3f
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