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user_iatj74
1st Topic

Visitor

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3 Messages

Tuesday, June 10th, 2025 2:59 PM

Rewards customer service

Is there a way to talk to a person for the rewards program? I am looking for a reward that shows should be available to my Reward Tier and it doesn't show up anywhere. 

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Updated 

2 days ago

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XfinitySara

Official Employee

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1.8K Messages

3 days ago

Hey there, @user_iatj74! Thanks for reaching out to us with your Xfinity Rewards questions and concerns. I'm sorry to hear about the trouble you're having locating a reward, and I'd love to see what our team can do to help :) We're awesome to work with because we'll always do whatever we can to provide you with all the information you need, assisting in whatever way possible. If you want to reach out to the Xfinity Rewards team directly, please see the "Contact us for assistance" section of the Xfinity Incentive Tracker. I can also try to confirm what rewards are available for your tier. What level do you currently have within the Xfinity Rewards program? And what reward, if you don't mind sharing, are you looking to redeem?

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user_iatj74

Visitor

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3 Messages

Hi Sara, 

Thanks for the quick reply. We are a Platinum reward member. I read that there is a Summer of Movies with Fandango reward, where members could receive up to 2 free tickets to How to train Your Dragon and two other releases this summer. Here is the link to the rewards article:   https://www.xfinity.com/hub/customer-experience/xfinity-rewards

I did find the downloadable activity book, but nothing else listed for the Summer of Movies with Fandango reward but could swear I saw that Platinum members are eligible for tickets. 

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2 days ago

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XfinitySara

Official Employee

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1.8K Messages

My pleasure, @user_iatj74! We should be able to confirm which reward(s) are available to you at your current status, but we'll need to take a closer look. Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_iatj74

Visitor

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3 Messages

Thank you. I have started a direct message and am waiting for a response

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2 days ago

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XfinitySara

Official Employee

 • 

1.8K Messages

@user_iatj74 - We got it, thank you so much! I'll reply to you there (directly), in just a moment.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

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