Visitor
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1 Message
Rewards benefits not working
I have been a Xfinity customer for 5 years now and I know for a fact I am enrolled in their rewards program but now when I click to view my benefits it brings me to a page that says "Join xfinity membership to continue" and I click the "join now" button and it just reloads me to the same page.
This all started after I moved to a new address. And yes I am signed in as the primary account holder.
Also on my account dashboard under the "your membership benefits" tab under "redeem" it says "get eligible rewards failed"
I pay too much money to not get the full benefits of my subscription to Xfinity
XfinityAlfonso
Official Employee
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2.7K Messages
9 hours ago
Hello user_39mwro thanks so much for reaching out with these Xfinity Membership questions! Congratulations on the new home as well! When transferring to a new home location, things can sometimes be situations like this, and we're happy to investigate this for you and ensure that your membership status reflects correctly on the current account.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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