Rewards and streaming

I am disgusted with xfinity right now. I've had huge streaming issues and when texting with an individual about them, the person wanted to reward me with watches. At the end of the conversation, after I'd already given him my activation code, I said no I didn't want to do it. I knew there was a catch as I was reading about it as he was doing it. I did not want the watches. I told him I did not want the watches. I ended up getting charged and I'm getting the watches. Pull up the transcript and you will SEE I did NOT authorize it. Now I have to receive them and return them and you have to try and undo this mess. Furthermore, my streaming issues have been such that every single night we have problems. I can't seem to get an individual on the phone. I have to keep trouble shooting it with Xfinity assist. I will  be researching changing steaming and mobile services as soon as I get this mess resolved. The gentleman I spoke to today was quite lovely, but he didn't know a whole lot. It sounds like there isn't an easy fix with the watch thing. Who in heavens name needs 4 watches!! I have a perfectly good one that I got last year from you. It is simply a scam to get us to keep committing to two years. I've been with you forever. Don't want to be anymore.