Rewards Activation

I signed up for two rewards, Peacock Premium and Lifetime Movie Club 30 days. They both show when I look at my rewards on the website. I received emails that said I would see banners to activate. Still no banners. I saw a message that it was fixed (or not) here on Forum. This seems to happen every time I sign up for a reward. Is the reward supposed to frustrate me and make me never sign up for one again because they never seem to work. I am sick of wasting my time talking to ppl on phone or chat and they say it will get fixed or the hand me a free rental to shut me up. Why not just fix your system and make it work as you say it should?

Responses

XfinityAldrik

Official Employee

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2.2K Messages

2 years ago

Hello @user_451dcb! If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it. Is the Xfinity Assistant also not showing the activation banner?

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user_451dcb

Visitor

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26 Messages

@XfinityAldrik No banner anywhere. I have logged in on the web via desktop, I have used my app to see if anything is there, I have clicked the Xfinity Assistant links that were posted in the emails. Nothing.

2 years ago

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XfinityAldrik

Official Employee

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2.2K Messages

2 years ago

Thank you for confirming that, Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

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user_451dcb

Visitor

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26 Messages

@XfinityAldrik Sent. Not holding my breath...

2 years ago

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XfinityJeniece

Official Employee

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3.3K Messages

We are still not showing a private message was received on our end. Were you able to send over that private message, so we can assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_451dcb

Visitor

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26 Messages

I sent it. As par for the course, something else does not work. So tired of this. Your company told me they were upgrading in my area. Was supposed to be done Monday - still not finished 5 days later. I any case - by the time this gets fixed the "free" 30 days will be over and I will get nothing. And why do I have to relog on every time I switch to another page following links on Xfinity? Totally ridiculous and idiotic. It makes it such a pain [Edited: "Language"] that we give up looking for the info we are looking for. Also, the DVR service is terrible, and the sales people lied to me when I switched to Xfinity about an actual hard drive in th e DVR. I asked 3 times and it was confirmed 3 times. SO basically, if your connection goes out I can't watch anything. DirecTV is way better than this. Let me guess: this message won't go through either. This is the second time I typed it out. [Edited: "Inflammatory"]

(edited)

2 years ago

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user_451dcb

Visitor

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26 Messages

2 years ago

And by the way, there is no solution here to accept since you solved nothing.

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XfinityKassie

Official Employee

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1.8K Messages

@user_451dcb I'm sorry to hear you are running into some difficulties with your equipment and services. This is not the experience we want our customers to have with their account and services. We are here to help resolve all your concerns, and get you in the right direction for getting these resolved. Let's start with your DM, as once we can get that resolved, then you and I can work on what is happening with your rewards, and I can look at your services for the upgrade. Additionally, to clarify your TV and DVR services. You do need an internet connection for these services to work properly. In the event that services are interrupted, you may experience some picture issues with your TV services as well. We appreciate you hanging in there while we work on the upgrades.

Can you please tell me what is showing on your end for the direct message? Is it showing sent? Can you please try to delete your cache and cookies and then try to Direct Message us again? Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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Again

Expert

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31.9K Messages

2 years ago

@user_451dcb

To check if your direct messaging is turned on, click on your Profile Avatar in the upper right corner and then on Profile Settings. Scroll down to the bottom of the page and if Opt Out From Direct Messaging is checked uncheck it and then click on Save.

And then:

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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Customer Service

user_451dcb

Rewards Activation

XfinityAldrik

user_451dcb

XfinityAldrik

user_451dcb

XfinityJeniece

user_451dcb

user_451dcb

XfinityKassie

Again

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