Visitor
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4 Messages
Reward Tenure Not Accurate
I've been with Comcast (with no interruption) since 2009, however, my rewards tier only shows since 2019 due to a move. How do I get this fixed? Thanks.
Visitor
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4 Messages
I've been with Comcast (with no interruption) since 2009, however, my rewards tier only shows since 2019 due to a move. How do I get this fixed? Thanks.
CCBrian1
Contributor
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367 Messages
2 years ago
Hello @user_2a22e6 , thank you for taking the time to reach out to our great team through Forums. Thank you for being such an awesome part of our family! We have actually given you now a way to get this corrected. I have a link for you to visit, xfinity.com/support/rewards . We walk you through the steps. If you have any issues we can certainly help. Would you be able to check the link and steps and let me know an update?
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user_2a22e6
Visitor
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4 Messages
2 years ago
Ok, I submitted a ticket that includes my prior address and prior Comcast account number.... told me to wait 7 days... well see....
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