antonlastname's profile



5 Messages

Thursday, March 23rd, 2023 7:41 PM


Reward Received, but Does Not Match the Reward Offered

On 3/17/2023 I claimed a reward for THE SUPER MARIO BROS. MOVIE.  The offer says "Get 2 tickets, on us!", but the claim code was for only one ticket.  Can you help me receive the second ticket?

Official Employee


455 Messages

1 year ago

Hello @antonlastname I am sorry to hear that you were not able to claim your other movie ticket. I would be happy to see if the other ticket is still available. Before we get started, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message: Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it


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