Visitor
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1 Message
Review
Do not get Xfinity WiFi. They are falsely advertising a package, telling customers they are getting streaming services for free, then not following through. They know what they are doing and doing NOTHING to fix the problem. I am always willing to work with a business and recognize mistakes happen, but this is unacceptable. We signed up for their WiFi/xumo box because Disney + and Hulu were included according to both the person that helped us at the store and the advertising in the store, which is still up by the way. We will be making a complaint to the Better Business Bureau.
Please spread the word to prevent others from dealing with the same thing.
XfinityAdrienne
Official Employee
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2.1K Messages
2 hours ago
Good Morning, @user_vxdxph! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! That is certainly not what we want for our customers with not getting what was expected with your promotion. With our promotions in the past couple of months, a lot of our Internet promotions did come with Disney+ and Hulu. Are you not seeing the availability to activate the services here? If you are not getting the activate button, please let us know if you are not seeing anything on that page, we can certainly further troubleshoot!
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