Visitor
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1 Message
Review
I was a customer at China Express a few moments ago, when I witnessed one of your managers from Xfinity, very rudely speak to one of the workers there! She was calling her names and was just plane out rude and unprofessional! The lady working behind the counter was talking with another employee about the huge order your employee made, and said that it should have been called in a head of time, as they are quite busy, out if human decency and respect, I agree, such a large order for a small business should indeed be called in a head of time. The names your employee was calling her was mind blowing and she needs to remember she is the face of Xfinity! A couple customers walked out asking for a refund because they had to wait so long, due to the rudeness of your employee! She was a woman if color, in a managers position! Shame on you ma'am
XfinityEva
Official Employee
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2.4K Messages
1 hour ago
@user_2nswwk
Thank you for taking the time to bring this to our attention. We are very concerned to hear about the interaction you witnessed, as this behavior does not reflect Xfinity’s values or the standards we expect from our leadership team.
We believe in treating everyone; customers, community members, and service workers with respect and professionalism.We take allegations of rude or inappropriate conduct seriously and would like to look into this matter further.
If you are willing, please reach out to us directly with any additional details (such as the location, date, and time of the incident) so we can investigate appropriately and address this internally. Your feedback helps us uphold accountability and improve how we represent our brand in the communities we serve.
Thank you again for speaking up.
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