New Poster
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2 Messages
Review
I am in a bulk community account. I have called so many times to try and upgrade service. Each time the robot sends me to the website which sends me back to the phone. It’s a death circle. After I finally reach someone on the phone, they transferred my 5 times because none of them could work with a bulk account. They claimed to transfer me to the “bulk department” which was the same story over and over like Groundhog Day. If I wanted to subscribe to every service and pay double, it would be impossible. I have never experienced a company so unwilling to sell me a service.
XfinityDena
Official Employee
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3.5K Messages
1 day ago
@jhart1987 I am sorry for how your experience has made you feel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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