Visitor
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1 Message
Review or customize your plan anytime stuck
Trying to interact with the xfinity web portal and nothing works, i want to change my plan because my monthly price keeps going up and my service quality keeps going down. I keep getting stuck on the
"Review or customize your plan anytime"
i guess now or on my time isn't "Any time"
i have tried to change plans on multiple devices, in incognito mode, after clearing my browser cache etc.
The Att website works for me so i guess its time to switch again?
CCAnna
Problem Solver
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874 Messages
3 years ago
This sounds like a frustrating experience @user_8b3776. Although not common, have seen a few customers run into problems changing plans online. The usual cause is landline phone or a specific product associated with that customers account (modem, premier channel, complex agreements). Let's take a look together and get this sorted out for you. Our team is awesome at finding the best package plans for our customers.
Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
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