Visitor
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8 Messages
review new package options
Hi Xfinity team - I'm writing today to request a new package to decrease my overall bill. It appears most of the discounts I received two years ago from starting Xfinity Mobile have expired. We have been paying approximately $186.64 through the December 13, 2022 bill. January 2023 increased to $212.76, and my April bill is $260.50.
My wife and I are in our mid-70s and are living on a fixed income. This is too much to spend for TV/Internet/VOIP phone. We are long term customers of Comcast/Xfinity having used your services for >20 years.
For starters, we would like to cancel HBO/HBO Max and Showtime. We never use these services. Can you advise on what options are available as I would like to get the bill under $200.00 total for our Triple Play (TV/Internet/VOIP phone)? Thx! George
CCBrandon1
Problem Solver
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770 Messages
2 years ago
Hello @user_336f8f. Thank you for bringing this to our attention. As someone who lives on a budget, I can understand the need to make changes. We make it easy to adjust and find a new plan. I always suggest starting with our Plan Builder. From here you sign in, and browse for available offers. If this is not your pace, no worries we can help here. Send me a Direct Message and I will be happy to help!
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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CCBrandon1
Problem Solver
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770 Messages
2 years ago
Hey @user_336f8f! Thank you for giving it a try. No worries, I am happy to help, you are in the right place. Please send over a new direct message, and we can get started.
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