3 Messages
Review new order linked to my account
Hello, I am planning to move to a new place, so I submitted an order with the new address and linked it to my Xfinity ID. I want to actually cancel the new order, but I can not see it anywhere, and there's no confirmation email.
Accepted Solution
XfinityThomasB
Official Employee
•
1.9K Messages
10 months ago
user_lx4o48 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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