Visitor
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1 Message
review my account and plan options.
Hi there,
I am a current customer looking for assistance from an official representative to review my account and plan options.
Currently, I am on the 2000 Mbps package for $105/month. I recently heard about a promotional rate for the 1000 Mbps package for around $50–$55/month and would like to downgrade my service to that plan to lower my monthly bill.
I tried calling the standard customer support line, but the phone agents were unable to help me switch to this rate. Since I am actively looking to reduce my monthly expenses, I wanted to check with the digital care team here before exploring other provider options in my area.
Could an official employee please reply here and open a direct message so I can securely share my account details and see what promotions can be applied to my account?
Thank you!
EG
Expert
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118.6K Messages
1 hour ago
The concern is not "Home Networking" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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1.9K Messages
1 hour ago
Hello @AliDBA Thanks for reaching out. We would be happy to look into any promotions or savings available to your account. As a heads-up the plan you are talking about is a new customer promotion and not eligible to existing accounts. If you'd like to explore other options available please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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