Visitor
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1 Message
reverting to my plan
I had a contract for a promotional plan until 2027. An agent inadvertantly removed it, and now even the loyalty department says they cannot give it back. So I am stuck paying $45/mo more than before for no fault of mine. Does anyone know who can fixx this problem?
XfinityNatalie
Official Employee
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412 Messages
5 hours ago
Greetings, user_8w72vm! Thanks for taking the time out of your Friday to knock on our XFINITY Community door. I know how important it is to ensure that your promotion is kept for the length of the term agreement as you signed up for. Let’s take a moment to look into this together to help rectify your billing concerns.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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