Returns/billing issue

Hi have an xfi pod that i ordered and did t fix my dead zone. I would have to order multiple so i try to retun this thing but i dont have it in my account and i ordered online. I filled out the return request form online but go nothing. Spoke to several representatives and been lied to couple of times. They told me to drop it off at xfinity store but they wont accept it. Another rep told me to go ahead a d she will call me at the schedule time, [Edited: Language] didnt call.. now i have been lied to about 7 times now by both chat rep and phone rep. Who the [Edited: Language]can i talk to?? Its like everyone i talked to have a lie..i askfor sup and manager and told me its scheduled only to send me a message it cannot be accomodated..[Edited: Language] man do i have to file a lawsuit for this?? Im getti g trauma and emotional damage from this.. i just moved here and started service since june 2025, i had extremely bad experience from ordering tbe pod and to returni g it because it didnt improve my situation. Im getting dial up speed or worst in the back room. Please where is the [Edited: Language] corporate number i can call for a live representative??? The stupid ai is also preventing me from getti g to a real person.