returns

@BPaddock Hello and good morning, and thank you for reaching out over our Xfinity Community Forums. I am so sorry to hear that you have been experiencing these issues trying to return your equipment, that would definitely be frustrating. You have reached the right place, and I would be more than happy to help in getting this resolved once and for all!

 

We now have more easy, convenient ways to return your old or unused Xfinity equipment than ever before, including by obviously taking it to any Xfinity Store location to drop off (which I know you mentioned are over 100 miles away), or you can take your old equipment to any UPS Store location and per an agreement The UPS Store has with us, they will box up the equipment and ship it back to us on your behalf totally free of charge.

 

If those options don't work for you, you can also reach out to our incredible Xfinity customer support, and we are able to send you a prepaid UPS Ground return shipping kit, if there are no other options. This is something I can assist you with further as well. A final option would be, you can give the equipment to any Xfinity technician you see, and they can usually accept it, however, I know that is not always available.

 

To continue, please send us a private message with your first and last name and service address, and we can continue! To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See  https://comca.st/3KQF8q9 for an example.