returns

I have been trying to return my equipment for well a few months now and every time i go to the return page it tells me to select the devices, but there are no devices on the screen. I have tried calling customer support, but they just tell me to keep going to the page. is there any way i can just get a shipping label emailed to me? Going to the store is not an option as it is so far away.

Thanks

Responses

Official Solution

CCYvonne

Contributor

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340 Messages

3 years ago

Hello @user_a3e662 I am sorry you are having trouble requesting shipping labels. We offer many ways to return equipment. You can drop off the equipment at any local UPS store or Xfinity store without a label. Also, here is a link How to Return Your Xfinity Equipment - Xfinity Support that provides more information as well as helps you find a local Xfinity Store.

2

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user_a3e662

Visitor

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2 Messages

@XfinityYvonne Thanks alot!

3 years ago

0

B

BPaddock

Visitor

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2 Messages

None of those work or are not viable options.

The web page says I have no equipment to return (there is nothing I can click on to get a label).

The nearest UPS Store or Xfinity story is over a 100 miles away.
The UPS Driver would not accept equipment without a return label.

Please tell me (All of us), the solution to this problem in this message.
Do not referrer us to places we already tried and know don't work.

Thank You.

2 years ago

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B

BPaddock

Visitor

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2 Messages

2 years ago

Did you ever get this resolved?
I'm having the same issue.

1

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CCChristopher

Problem Solver

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577 Messages

@BPaddock Hello and good morning, and thank you for reaching out over our Xfinity Community Forums. I am so sorry to hear that you have been experiencing these issues trying to return your equipment, that would definitely be frustrating. You have reached the right place, and I would be more than happy to help in getting this resolved once and for all!

We now have more easy, convenient ways to return your old or unused Xfinity equipment than ever before, including by obviously taking it to any Xfinity Store location to drop off (which I know you mentioned are over 100 miles away), or you can take your old equipment to any UPS Store location and per an agreement The UPS Store has with us, they will box up the equipment and ship it back to us on your behalf totally free of charge.

If those options don't work for you, you can also reach out to our incredible Xfinity customer support, and we are able to send you a prepaid UPS Ground return shipping kit, if there are no other options. This is something I can assist you with further as well. A final option would be, you can give the equipment to any Xfinity technician you see, and they can usually accept it, however, I know that is not always available.

To continue, please send us a private message with your first and last name and service address, and we can continue! To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast.

2 years ago

0

Customer Service

user_a3e662

returns

CCYvonne

user_a3e662

BPaddock

BPaddock

CCChristopher

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