njmc61's profile

New Poster

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1 Message

Tue, Nov 10, 2020 12:00 AM

Returning xpod

I’ve filled out a form 3 times to find out how to return a xpod I don’t need haven’t got a answer back. I know I need to print a shipping label for ups but the xfinity website only has cable boxes and modems for equipment to be returned.

Responses

ComcastTambrey

Official Employee

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2.7K Messages

6 m ago

Hello, njmc61! Welcome to the Xfinity Forums. This is definitely the best place for these kinds of questions! I see it has been a few days since you created this thread and I wanted to check to see if you were able to get that pod returned or if you still need some help?

 

The lack of email confirmation may be due to how long you've had the pod. You'll need to return your xFi Pods within 30 days to receive a full refund; however, xFi Pods can be exchanged within one year under the hardware warranty

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Frequent Visitor

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10 Messages

4 m ago

I have tried many, many times to exchange an xfi pod.   The service is pathetic.  I fill out the return form, it promises instructions in 24-48 hours but you will never get an email.   It is a total scam.  Do not buy these pods.  You will regret it if you do.  ZERO SUPPORT !

New Poster

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1 Message

4 m ago

  • I am still trying to return my XPods within the year but outside the 30 days. I got my new set of Pods but can't print a label, nor can I reach anyone who can tell me where to mail them too.  This has been going on for about 5-6 months. Why can't I drop them at an Xfinity store? And they can ship them back to wherever. Isn't it enough that we are your customers, AND pay on time, AND have been loyal? If your willing to give me a free label then have your stores mail them back to wherever!  Why make this so difficult?

Frequent Visitor

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10 Messages

3 m ago

I have sent ComcastRob the following message (with personal information), but not holding my breath

 

I have had nothing but trouble with xfi pods from day 1.   The xfi return/exchange link is totally useless.   I have filled out that form dozens of times as instructed by Comcast representives and I am always promised to get return instructions with 24-48 hours, email is never recieved.  I have tried this with numerous email addresses including my comcast email.   The link and form are useless and I am not alone in this feeling.   I have been promised numerous times by xfi support that this will be fixed, but nothing has ever been done.   The stores are completely useless as well.  There is zero support for this product and your warranty is fraudulent to say the least.   My name is Evan Tobin.   My service address is xxxxxxxxxxxxxxxxxxxxxxxxxxxxx.   I have Internet, phone and mobile phone service with XFINITY, my mobile number is 801-xxxxxxxx.   My latest ticket number is 052183719.   I have been promised that a replacement XFI pod has been shipped along with a return label for the XFI pod I have that was shipped to me DOA.   That DOA pod was a replacement in itself that took months to get and arrived inside a huge box with absolutely no packing materials.  It was not shocking it arrived DOA since it obviously got severely jostled during shipping.   If there really is a replacement enroute to me, I can't fathom why no one can supply me with a tracking number!   This reminds me of the "We don't care, we don't have to, we're the phone company" attitude from the 60's show Rowan and Martin's Laugh in.  Hopefully you will actually take ownership of this problem and do something! 

 

Evan Tobin 

801-xxxxxxx

ComcastRob

Official Employee

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248 Messages

3 m ago

@etski

Hi there! I truly apologize for the delay. I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

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10 Messages

3 m ago

That link is useless, no one ever answers after the form is completed. Try it yourself. It promises a response in 24-48 hours and you never get a follow up email! That’s why we’re so frustrated! I’ve had a dozen reps promise to fix the link and process but it still doesn’t work!!!
ComcastChe

Official Employee

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6.1K Messages

3 m ago

Hey @388JoanH! Thank you for posting to the Xfinity Forum. We appreciate your continued loyalty and am sorry you have not been able to find the information, or get the help you needed to return your xFi Pods. To get assistance with your Pod return, please follow this link. If you have more questions or concerns, please see: How to Return or Exchange xFi Pods. Another option would be to visit your local UPS Store as they can pack and ship them back to us as well. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Frequent Visitor

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10 Messages

3 m ago

I responded to ComcastRob today as requested and got a response from ComcastGabe which I responded to and now got a response from ComcastChe who just suggested to another user to do the same thing I’ve been trying to get a response from for months! You representatives need to take ownership of a problem and stick with it. You’re just running people around in circles. Then you’ll likely close the thread and not resolve anything!!! That’s what I constantly see happen here! No resolutions, just talk!

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