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user_z0ks2e
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Saturday, May 24th, 2025 2:08 PM

Returning xfinity equipment

Hello. I’ve been receiving texts about returning my xfinity equipment after I canceled my Xfinity service last month and started the Xfinity now. The only thing is my own equipment! Furthermore, when I click on the link in the text, it takes me to a page to start the return process, but nothing is listed, which supports the fact that I have no equipment to return. Has anyone else been in this situation? I just want to make sure that I won’t be fined or something due to this obvious error.  Please help, thanks!

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3 days ago

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user_z0ks2e

Visitor

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3 Messages

3 days ago

Hello. I’ve been receiving texts about returning  “xfinity equipment” after I canceled my Xfinity service last month and changed to Xfinity now service. When I changed the service, the representative confirmed that I don’t have any equipment from Xfinity. I used my own equipment! I have no equipment to return. I don’t understand why I am receiving texts. Has anyone else been in this situation? I just want to make sure that I won’t be fined or something due to this obvious error.  Please help, thanks!

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XfinityGabriel

Official Employee

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2.3K Messages

3 days ago

 

user_z0ks2e, Hi there! Thanks for taking the time to visit our XFINITY Community. I would have the same concern if I received those texts after canceling services. You've reached the right team of experts happy to help with this. Did you ever lease any additional Comcast equipment in the past?

 

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user_z0ks2e

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3 Messages

I have never leased any Comcast equipment 

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3 days ago

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XfinityGabriel

Official Employee

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2.3K Messages

 

user_z0ks2e, Thanks for confirming this. I would like to investigate this further on my end. To get started, would you mind sending over a direct message with your first/last name and full address? You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 days ago

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Expert

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31.6K Messages

3 days ago

Moved to Customer Service as this has nothing to do with Accessibility/disability.

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