Visitor
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3 Messages
Returning the equipment
I stopped the internet service in 2nd of September during the callback from customer support. The agent gave me the link to the page of returns, and later I also found this page through Xfinity assistant. Both of the pages lead me to the page where I should choose the device I want to send back. But there is nothing in that list so I couldn’t proceed further. I couldn’t request the callback back (“sorry, this service is unavailable bla bla bla”), Xfinity assistant just leads me again to the same page, does it mean I shouldn’t send back the router? Or if I should why the way of dropping it in UPS is SO complicated?!
XfinitySeth
Official Employee
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500 Messages
8 days ago
Howdy user_4wzsqz, and thank you for taking the time to reach out regarding your concern! We definitely want to make sure your equipment is able to get back to us safe and sound, so I'm sorry the process through xfinity.com/returns is not providing you with anything to return. Can you confirm the equipment you're intending to return was being leased from Xfinity?
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