Visitor
•
1 Message
Returning router
I need to vacate my apartment and cancel service. One year ago I picked up an Xfinity router at the Xfinity store, but since that time Xfinity replaced all the apartment routers and bolted a new one to my wall. How can I determine whether I need to remove this new router and return it to the Xfinity store?
EG
Expert
•
116.4K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJon
Official Employee
•
1.1K Messages
2 hours ago
Good afternoon princebuy. I would be happy to assist you further. I will need some additional information.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0