Visitor
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1 Message
Returning old device
I have been trying to return my old WiFi gateway equipment for a couple of months. Since I am about 1-1/2 hours away from the nearest drop-off location, I want to ship it. I've tried numerous times to get a shipping label through the Xfinity website, but it keeps saying that it is not available at this time. For 2 months. How do I return my device?
XfinityMarshante
Official Employee
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645 Messages
7 hours ago
Hello @user_5dlicm, thanks for taking the time to leave a post. Sorry to hear you're having trouble getting a return label. We'd be happy to assist you with that and help ensure the process goes smoothly. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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