Visitor
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1 Message
Returning my phone
I have been trying to return my phone for over week and keep getting the run around. I have been calling, been placed on hold, lied to etc. I need a return label so I may return this new device.
Visitor
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1 Message
I have been trying to return my phone for over week and keep getting the run around. I have been calling, been placed on hold, lied to etc. I need a return label so I may return this new device.
EG
Expert
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116.6K Messages
2 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKam
Official Employee
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66 Messages
1 hour ago
Hello @user_drsegt Thank you for taking the time to reach out to us regarding returning your device! I wish you had a more positive experience with getting the return label and would like to look into this further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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