Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
Hello user_9f0sy6. Thanks for reaching out to us for help with returning the modem on our Xfinity Forums. The best option I have found is to visit a UPS store where they will pack, and ship the device back to us for free. No need to print out a return label or supply a box. You can also check out other options as @BruceW shared. Thank you, @BruceW for sharing the support site with our options for equipment return!
BruceW
Gold Problem Solver
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26.3K Messages
1 month ago
Please see https://www.xfinity.com/support/articles/returning-your-equipment
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityPaula
Official Employee
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1.4K Messages
1 month ago
Hello user_9f0sy6. Thanks for reaching out to us for help with returning the modem on our Xfinity Forums. The best option I have found is to visit a UPS store where they will pack, and ship the device back to us for free. No need to print out a return label or supply a box. You can also check out other options as @BruceW shared. Thank you, @BruceW for sharing the support site with our options for equipment return!
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