Visitor
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1 Message
Returning flex - no longer have
Looking for some advice. I canceled my service because I was moving and specifically asked customer service if there was anything else I needed to do besides return any equipment. I was told no. It also turned out they never actually canceled my service, so I had to call back a second time to get it disconnected.
Now I’m getting emails saying I need to return a Flex box that’s at least six years old. The problem is I don’t have it anymore, it was accidentally left behind during my move because I was told there wasn’t anything else I needed to do.
I’m beyond frustrated with how this was handled. The conversation I had with customer service was not only unhelpful, but I was also misled, and now I’m apparently expected to pay for it.
Has anyone else dealt with this? Is there anything I can do at this point, or will they charge me for equipment I no longer have?
XfinityAngie
Official Employee
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2.7K Messages
4 hours ago
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