I've cancelled my service because I've moved to a different state. I've spoken with two representatives who insist they cannot email me a return label, and continue to direct me to request a return label for equipment after signing in. However, EVERY TIME I complete the process, I receive this message:

Sorry, This Isn’t Working Right Now

Your equipment details are unavailable at this time. Please check back later to see if you're eligible for a device update.

Just like many others here, I've tried on different browsers. I'm not sure why this wouldn't have been fixed yet as I'm seeing customers complain about this since before 2022. Please help!