1 Message
Returning equipment
I am moving tomorrow morning to a different state and forgot to drop my modem off at UPS. No xfinity stores or UPS stores are open by the time I have to leave. Can I return my modem in a my new state?
1 Message
I am moving tomorrow morning to a different state and forgot to drop my modem off at UPS. No xfinity stores or UPS stores are open by the time I have to leave. Can I return my modem in a my new state?
XfinityDena
Official Employee
•
3.2K Messages
1 year ago
@user_a7im7l
We have made the process a bit easier for you. Here: https://www.xfinity.com/support/articles/returning-your-equipment?linkId=85670289&linkId=177085098 are the steps to initiate a return of your equipment. We have an awesome partnership with UPS and will take care of the postage for you!
You can schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return label, boxing up the equipment and then calling 1-800-PICK-UPS to schedule the pickup. You will need the tracking number from the UPS return label to schedule the pickup.
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