Visitor
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9 Messages
returning equipment
I've tried to ask chat 5 times and they've told me something different each time. I just need a return label for my xfinity equipment. They said to go to the https://customer.xfinity.com/devices/returns site. but it doesnt show any equipment. I tried taking it to a store and they said they won't take it back without a return label. No, I don't have an xfinity store or any other store nearby. I just need a return label.
user_7e21e3
Visitor
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9 Messages
2 years ago
I just want it sent to my email.
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EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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754 Messages
2 years ago
Good morning, we would be happy to look into your equipment. To get started, please follow the steps below to send us a Direct Message
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name, the account holder's name (if different), and the service address alongside a detailed summary of your request/question.
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