Friday, September 15th, 2023 9:08 PM

Returning Equipment Before Cancelling Internet Plan


I was wondering if it were possible to return my internet equipment, like my router, before officially cancelling my plan? Additionally, can I do this without knowing the account number or any account information?

My ex-roommate and I are parting ways. My roommate is already living in another state, but they are in charge of our Xfinity account. For personal reasons, I want to avoid as much contact with them as possible for my own safety. My ex-roommate will supposedly cancel the internet some time this month, but I don't know when. I am left with the router/modem and I am hoping to be able to turn it in, even if it's before our service ends. Can I drop my router off at an Xfinity store or UPS store to have it returned, even if our plan hasn't ended yet?

Thank you so much for any and all help.

Accepted Solution

Official Employee


814 Messages

16 days ago

Hello @user_72096c, thanks for reaching out for help with your equipment return.

You can return equipment before an account is canceled. This can be done via UPS, or visiting a local Xfinity retail store. You can also go here: https://www.xfinity.com/support/articles/returning-your-equipment, to see the process and all the return options available to our customers. 

2 Messages

Thank you! Much appreciated!


Official Employee


705 Messages

You’re welcome! Have a great weekend!

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100.8K Messages

16 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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