Visitor
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1 Message
Returning device
The device is not listed so it cannot be selected in order to print a return label. Called customer service multiple times. The nearest xfinity store is an hour away. I saw this exact same issue listed in 2023. Come on xfinity let’s get it fixed. Ridiculous
XfinityMarshante
Official Employee
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662 Messages
2 hours ago
Hello @user_wovc2t, thank you for taking the time to leave a post. I completely understand how frustrating it can be when you're trying to return a device, and it's not showing up in the system to print a label. That’s definitely not the experience we want you to have. No worries we’ve got you covered. We can send you a return kit that includes everything you need, including a return label, so you can send the device back to us without any hassle.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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