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user_20e940
1st Topic

3 Messages

Friday, September 29th, 2023 4:03 PM

Closed

Returning Cable Box

I need to return a cable box, but it is not listed in my devices. I live nowhere near an Xfinity Store or UPS Store. How do I print a UPS label for this?

Question

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Updated 

2 years ago

138

2

0

XfinityJustinC

Official Employee

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1.3K Messages

2 years ago

Hello, @user_20e940. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance with your equipment return inquiry. It sounds like you have gone to the return website based on the information you provided, but aren't seeing the equipment to return: https://www.xfinity.com/support/articles/returning-your-equipment. 

 

I did have question: When you are going to look for the equipment to be returned, are you logging in with the primary Xfinity ID? Based on user roles assigned to Xfinity IDs some information and actions may be limited: https://www.xfinity.com/support/articles/primary-and-secondary-accounts.

4

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user_20e940

3 Messages

I only have one Xfinity ID and that's the one I'm using.

2 years ago

0

XfinityAngie

Official Employee

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1.9K Messages

@user_20e940, Is it the primary username? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_20e940

3 Messages

Yes. It's the only username.  I've returned equipment before.  The devices were always listed.

2 years ago

0

XfinityMarcus

Official Employee

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1.5K Messages

No worries, we relish an opportunity to make things as easy as possible for great customers like yourself. Please send us a direct message, @user_20e940, with your full name and complete service address included to begin. For future reference, you should also be able to schedule a pickup of your Xfinity equipment by a UPS team member to have it returned that way, if you are unable to visit a local store location.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_a8prn1

2 Messages

2 years ago

Hi I no longer need one cable box connection so I wanna return it

1

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XfinityEricB

Official Employee

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2.2K Messages

Hello @user_a8prn1. We have 3 ways to return our equipment anytime you like, you can drop off at any service center or UPS store, and you can log into your account at xfinity.com/returns to print off a shipping label if you have a box handy to have UPS come pick it up. Feel free to use any of these methods when you are ready to return a device. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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