U

Visitor

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1 Message

Sunday, July 13th, 2025 6:08 PM

Returning an old modem

I replaced the old modem with the newn one but I can't find the instructions to return the old one.

Gold Problem Solver

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26.5K Messages

9 hours ago

Does https://www.xfinity.com/support/articles/returning-your-equipment help?

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Official Employee

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231 Messages

9 hours ago

Hello @user_1mccmn, Thank you for taking the time out of your day to leave a post. I hope your weekend is going well. You can return the equipment to the nearest service center or UPS store. Also, I have attached an article that provides you with steps to print a return label, How to return your Xfinity equipment.  Thanks @BruceW for the same link. 

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