reb810's profile

New Poster

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2 Messages

Thu, Oct 29, 2020 9:00 PM

Returning a package

I returned what I thought was my old basic cable box today.  turns out that was not what i shipped via UPS using your return label.  I need that package returned to me ASAP!
 
I tried to contact UPS for an intercept, but since it's your return label, they can't help me.  PLus, you don't provide a street addr on the label.  Mt. Juliet, TN is all that's provided.  I have the tracking #1AE04R39018109383.  I called your support # but they couldn't find the address either.  And your chat rooms are full.
I'm at a loss as to what to do.  I need that package returned to me. 
What I put in it was an RCA DTV reciever.  Not the cable box.  And, it's not mine.
I'll be glad to pay the shipping cost for it's return.
Please reply ASAP!

Responses

Official Employee

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2.4K Messages

7 m ago

Hello, reb810,

 

I want to help out! We can take a look into where that box is and what happened. I know it has been a week since you posted so I wanted to touch base. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

New Poster

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2 Messages

7 m ago

Rebecca Messina

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