Visitor
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1 Message
Returned Router
Hello, I recently returned my Xfinity wifi router but have been receiving emails concerning a failure to return. I returned it in March to the store on Jonestown Road, Harrisburg PA
Visitor
•
1 Message
Hello, I recently returned my Xfinity wifi router but have been receiving emails concerning a failure to return. I returned it in March to the store on Jonestown Road, Harrisburg PA
XfinityChristy
Official Employee
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2.7K Messages
7 hours ago
We want to make sure your return is properly credited. When you dropped the device off at the Jonestown Road store in Harrisburg, did you receive a receipt or a confirmation email for the return? If you have one, it can help us track things down more quickly, but it’s completely okay if not.
To review your account and the return history in more detail, please send us a direct message with your full name and service address. Once we have that, we can take a closer look and help get this resolved.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We’re here to help.
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