Visitor
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2 Messages
Returned phone to the store and still charging
I returned the phone to the Xfinity store but they still charging and don't f
ind the phone. The Xfinity manager of store makes a excalated. What I can do?
Visitor
•
2 Messages
I returned the phone to the Xfinity store but they still charging and don't f
ind the phone. The Xfinity manager of store makes a excalated. What I can do?
EG
Expert
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116.7K Messages
2 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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4K Messages
2 hours ago
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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