Visitor
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1 Message
Returned modem
We returned modem yesterday to store in Cumming, GA. Associate texted you and said we would be getting a call. We never received a call. We want service disconnected as we have moved. Do not need service transferred as place we are moving provides the service at no charge.
EG
Expert
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119.4K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityVianney
Official Employee
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2.8K Messages
1 day ago
Thank you for creating a new post. I understood you returned your equipment to the local store, and you were told we'd follow up. However, you haven't heard anything yet. I certainly understand your eagarness to get answers. I see we have the order to disconnect submitted as requested. You should see the updated balance online and a confirmation email of your order.
If you have more questions about the disconnect, I'll need to bring us into a private conversation to review your account details. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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