Visitor
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1 Message
Returned Modem Still Showing on Account
I returned my modem at an Xfinity store yesterday, but the device is still listed on my account. I read that it should be removed immediately. I also have a receipt from the representative who assisted me, but it doesn’t appear to reflect my return.
XfinityOrlandoM
Official Employee
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3.3K Messages
24 days ago
@user_0q40es
Thanks for reaching out to us. it can take 24 to 72 hours after it's scanned for the modem to come off of your account.
I'll be happy to double check your account to make sure the modem's been removed, to get started please send me a direct message including your first and last name and complete service address
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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