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user_i8r1aj
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Visitor

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Wednesday, December 10th, 2025 11:48 PM

Returned Modem on the 2nd, account still looks active?

Hello,

My roommate returned our modem to a rep on the 1st or 2nd and it looks like the account is still active.  Can you please check and make sure our service is cancelled? Thank you!

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Updated 

2 days ago

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EG

Expert

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114.8K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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2.9K Messages

2 days ago

 

user_i8r1aj, Hi! Thanks for taking the time out of your day to reach out. I can understand the concern with making sure the service is cancelled since your roommate returned the modem on the 1st. You've reached the right expert team to check on this for you over social media. To check on this, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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