4 Messages
Returned equipment
"I am reaching out to get an unreturned equipment issue resolved. On Monday night, I physically returned my Cable Modem (Serial: 1C937CCB577D) and Streaming TV Box (Serial: XI11SC5223703D6CBICO) to the Xfinity retail store. The employee who assisted me was named Chase. He took the equipment but stated he could not provide a receipt. It has been several days, and both devices are still showing on my online account return portal. Please pull the store's internal transaction log or employee scans for Chase from Monday night so these serial numbers can be manually cleared from my account."
XfinityJon
Official Employee
•
2K Messages
1 hour ago
Good evening user_is7ysj. I can certainly understand wanting to ensure this equipment has been fully removed from your account. I will be more than happy to look into this, and to assist further. Since I will need to review the account, I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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