Visitor

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1 Message

Monday, August 31st, 2026 2:03 AM

Returned equipment

I returned 4 home security cameras April 25th. I have been dealing with this since then and now I’m being charged $385.00 for all 4 but they were returned. The store manager did not help me and told me she’d reach out yesterday and didn’t. Customer service agents have not helped. A supervisor will not help. Who do I need to speak with? Customer service won’t help me. The store won’t take accountability for not returning the cameras and not updating my account. Whatever happened there. Who do I contact? 4 months of this and all I get is push back and no help. I’ll find another company and keep fighting these charges. 

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Expert

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120.4K Messages

3 hours ago

Moved here.

Official Employee

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2.9K Messages

3 hours ago

 

user_70a5ky, I'll need to dive into the account to reivew the changes, equipment, and charges. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.


For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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