Visitor
•
1 Message
Returned equipment
I returned 4 home security cameras April 25th. I have been dealing with this since then and now I’m being charged $385.00 for all 4 but they were returned. The store manager did not help me and told me she’d reach out yesterday and didn’t. Customer service agents have not helped. A supervisor will not help. Who do I need to speak with? Customer service won’t help me. The store won’t take accountability for not returning the cameras and not updating my account. Whatever happened there. Who do I contact? 4 months of this and all I get is push back and no help. I’ll find another company and keep fighting these charges.


EG
Expert
•
120.4K Messages
3 hours ago
Moved here.
0
0
XfinityVianney
Official Employee
•
2.9K Messages
3 hours ago
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0