Visitor
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1 Message
returned equipment
I returned equipment about a week ago from [Edited: "Personal Information"] and was supposed to receive a confirmation email. I haven't received it. Please send me a confirmation of this transaction.
Thank you
Ellen [Edited: "Personal Information"]
XfinityAdrienne
Official Employee
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1.9K Messages
15 hours ago
Hey there, @user_xntvw8! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with getting the email notification regarding the equipment. I would be more than happy to look into the account to ensure that the equipment is fully resolved. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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