Nikecrx's profile

Frequent Visitor

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6 Messages

Mon, Jan 4, 2021 7:00 PM

Returned equipment

So I got my starter kit and had inactive equipment to send back well I sent it back and got an email confirmation that it was received but the equipment was sent back out to me and now I'm being charged again for the equiptment? Am I missing something? I would like this resolved as this is through no fault of my own lol

Responses

Frequent Visitor

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6 Messages

5 m ago

Sooo can I get some assistance with this? Or are we just cool with charging people with returned equipment that we "accidently" sent back to our customers?

Official Employee

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371 Messages

5 m ago

u/Nikecrx Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how frustrating it can be to have unexpected charges on your billing statement. I would love to ensure that we get to the bottom of the equipment fees. Can you please reach out through private message with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/2LRrcCG

I am an Official Comcast Employee.
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