Skip to main content
user_cx4spv
1st Topic

Visitor

 • 

2 Messages

Thursday, December 11th, 2025 12:21 AM

Returned equipment to xfinity store. Keep getting texts to return my equipment.

Returned equipment to xfinity store.  Keep getting texts to return my equipment. 

Question

 • 

Updated 

2 hours ago

9

2

0

Oldest First
Selected Oldest First
XfinityAlyssaA

Official Employee

 • 

2.2K Messages

1 day ago

Good evening @user_cx4spv, and thank you for reaching out on our Forums regarding your unreturned equipment concerns, we appreciate the opportunity to help get this resolved and hope you are otherwise having a wonderful week! May I ask when you returned the equipment? 

 

 

2

0

user_cx4spv

Visitor

 • 

2 Messages

11/25/2025 at 2:33pm at 2424 Louisiana Blvd NE Suite 502, Albuquerque, NM 87110

Like

Reply

5 hours ago

0

XfinityDuron

Official Employee

 • 

386 Messages

Thank you very much for that information. I would be happy to look into this issue for you. To begin, would you mind sending me your name and the address to your account in a Direct message?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

Like

Reply

4 hours ago

0

user_25uexw

Contributor

 • 

18 Messages

2 hours ago

Dont feel bad, I literally had my equipment replaced 5 times, and twice they actually shipped it back:
https://forums.xfinity.com/conversations/customer-service/i-would-like-to-file-a-complaint-or-find-a-resolution/6938b53599d8a96371def701

0

0

forum icon

New to the Community?

Start Here