Hi user_ik4jk8! We appreciate you taking the time to reach out on our Forum about this inactive equipment concern. Please know that my team is here to help, and we can address this for you. So that we can gain access to your account, please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” (upper right corner of this page) • Click the “Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityAmira
Official Employee
•
5.1K Messages
8 hours ago
Hi user_ik4jk8! We appreciate you taking the time to reach out on our Forum about this inactive equipment concern. Please know that my team is here to help, and we can address this for you. So that we can gain access to your account, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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