Visitor
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4 Messages
Returned equipment not acknowledged
I returned my equipment in store on 2/6/2026 and am still receiving texts telling me to return my equipment. Why is this still happening and why was my equipment return not credited to my account immediately.
The receipt code is: [Edited: "Personal Information"]
XfinityMarshante
Official Employee
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996 Messages
2 hours ago
Hello @user_31mel8, thanks for taking the time to leave a post. Sorry to hear that you’re still receiving texts about returning equipment that you’ve already sent back. I completely understand how frustrating that must be, especially since you did your part and made sure the equipment was returned properly. Let’s take a closer look and get this straightened out for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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