johnhmartin's profile

New Poster


1 Message

Sat, Nov 21, 2020 8:00 PM

Returned Equipment, no receipt

I returned televison equipment Thursday at a retail store. Due to covid concerns (I'm assuming) they just took the equipment and didn't scan the bar codes or give me a receipt. Two and a half days later and the service is still on. How can I confirm equipment was received and charges will have ended on date of return 11/19/20?


Thank you.



Official Employee


6.1K Messages

7 m ago

Hi @johnhmartin! We appreciate you for using the Xfinity Forum to bring this to our attention. I'm sorry for any inconvenience that may have been caused and want to help make sure everything is taken care of, and the account is closed as you requested. 

Can you send a private message, so I can review your account? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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